Sharpening
In-Store Drop Off
Osaka Shop
Same-Day Finishing
Depending on the time and day items are brought in, they may be returned the next day or the day after.
Please check the schedule below to see which days same-day finishing is available.
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
Double-bevel | ◯ | ◯ | ◯ | ◯ | ◯ | ◯ | ◯ |
Single-bevel knives / special knives / large chips | △ | △ | △ | △ | △ | △ | △ |
〇 = If brought in by 3PM, we can finish it on the same day (within 3 hours).
△ = Consultation required
✗ = Acceptance is possible, but returns will be made the following day.
Notes
- Even if same-day finishing is stated to be available on the schedule, depending on how busy the shop is and the condition of the knife, it may take until the following day.
- In the case of Honyaki knives, it will take more than a week to return the knife.
Tokyo Shop
Return within 7-10 days
Knives received in our Tokyo shop for resharpening are collected and sent to our Osaka store to be sharpened. The turn around time to be returned to you is approximately 7 to 10 days.
Resharpening Requests Through Mail
*If we do not receive an email reply in response to our estimate, we may have to return the knife you sent us.
*Payments made by cash on delivery have an extra handling fee of 440.
*Please note that we cannot be held responsible for damage or loss of parcel by the transportation company during transportation between our company and customers.
Inquire/Request estimate
Please be sure to contact us using the resharpening form before shipping.
We will email you an estimate of the resharpening fee and instructions on how to pay. You can choose to pay by cash on delivery (440 yen handling fee), credit card, or bank transfer.
Send your knives
Please send your knife to our shop. For the details of where to ship and how to pack your knife safely, we will let you know via email. Once we receive your knife, we will send you a quote and let you know how to proceed with the payment selected at STEP-1.
Sharpening
Once we confirm that your payment has been completed, we will begin resharpening.
*In the case of cash on delivery, as a general rule, we will begin resharpening the knife as soon as it arrives.
Returning your knife
Once the resharpening is complete, we will ship the knife back to you by post. We will also email you with the shipment details.
Tutorials on the Basics
Please refer to the YouTube videos below for the basic methods of sharpening a knife.
How to sharpen a single-beveled knife
How to sharpen a double-bevled knife
Pricing
Prices vary depending on the type and length of the knife, so please check the table below.
FAQs
We have compiled a list of frequently asked questions from our customers.
We do not take any appointments for resharpening but please feel free to come to the shops during our opening hours.
If you bring your knives to the Osaka shop (Tower Knives Osaka)some text
If you bring your knives before 3PM, we can usually finish them on the same date unless you bring very specific types of knives or the shop is very busy.
If you bring your knives to the Tokyo shop (Tower Knives Tokyo)some text
It takes approximately 7 to 10 days to return your knives as we sharpen knives only in our Osaka store.
Japanese-style handles made of natural wood can be replaced. However, if the inner part of the handle (core) is damaged or rusted, it may be difficult to replace, so please contact us so we can determine the condition.
*Please note that the Western-style handle, which is made of packerb wood with a bolster, cannot be replaced.
We have rotating water whetstones at our store, so we can thoroughly remove rust. However, if the rust has penetrated deeply, small chips may remain on the cutting edge.
We do not accept repairs for chips only. Since we will also resharpen the knife when repairing chips, you will be required to pay the chip repair fee in addition to the regular resharpening fee. Click here for repair fees depending on the size of the chip.
Example: A Santoku knife with a 5cm chip
Re-sharpening fee [Santoku knife] ¥1,400 + chip repair [5mm] ¥200, totaling ¥1,600.
Yes, however, shipping fees will be the responsibility of the customer. For more information, please check the [Sharpening Service] page.