By using this website, you agree to all the terms and conditions stated. Please be sure to read them thoroughly.

Additionally, these terms may be revised at our convenience. Once revised, we will update the information on our page or notify you by a method separately determined by us. If you use our services after the revision, you will be deemed to have agreed to the revised terms.

Article 1 - Ordering products

Completion of your order varies depending on the order method.

When ordering online or via fax:

Your order will be completed when we send you an order confirmation in response to your order form.

When ordering by phone:

In response to the order form sent by the customer, we will send an order confirmation after selecting the product on the product page and filling in the information necessary for ordering and delivering the product, such as the delivery address and payment method. Please register as a member. We will reserve the item in stock not when you add the item to your cart, but when we confirm that your order has been completed by entering your customer information, shipping address, payment method, etc. Once your order is complete, we will send you an email confirming the information you have entered and your order, so please make sure you are able to receive emails from us. For any subsequent confirmation work, we will primarily use email, but we may also contact you by phone or post. We cannot be held responsible for any damage caused to you as a result of not being able to receive communications from us, so please be sure to enter information that allows us to contact you (the customer).

Article 2 - Formation of contract

The contract on this site shall be concluded upon shipment of the product.

It becomes effective when the customer sends an order form. In addition, if there is any fraudulent or inappropriate act regarding the use of this service, or if there is a notice of credit default from the credit card company designated by the user, the sales contract may be canceled or terminated, transaction suspended, or other appropriate measures taken. Your order will be completed when we send you an order confirmation for your order.

Article 3 - Payment method

• Product sales prices are determined for each product, and the amount including consumption tax is displayed. If the product sales price changes, the price at the time of ordering will be applied.
• Payment for products purchased through this service shall be made by credit card in the user's name, bank transfer, or cash on delivery. Please refer to payment methods for details on available credit card companies, cash on delivery, and deferred payment.
• Payment by credit card shall be subject to the terms and conditions entered into separately by the User with the credit card company. In the event that a dispute arises between the User and the credit card company, etc., the User shall resolve the dispute at his or her own responsibility and expense, and shall not cause any inconvenience to the Company.
• If you use cash on delivery, a cash on delivery fee will be charged for each order. The cash on delivery fee will be paid by the user. For details, please refer to Sagawa Express Co., Ltd's e-collect terms of use.

Article 4 - Product delivery date and the claim rights of the product

• Delivery date of the product: In the case of standard delivery (if no delivery date and time is specified, the product will be delivered normally), the product will be shipped within 3 business days after payment is confirmed by the customer. Please contact us for overseas shipping. *Please note that the delivery date may change slightly due to unavoidable circumstances such as bad weather or traffic conditions, unexpected troubles, or delivery congestion.
• Right to pick up products: In order to receive the product, you or the recipient must pick up the product within 3 weeks of shipping. If you do not receive the product after 3 weeks have passed since the product was shipped, and we are unable to contact you, we will assume that you have waived your right to collect the product and we will cancel your order.

Article 5 - Returns, exchanges, and cancellations of products

If you would like to return or exchange your order, please contact us by email or phone within one week of receiving the product. Please note that we generally cannot accept returns or exchanges after the above deadline has passed, unless there is a mistake on our part. Completion varies depending on the order method.

*We cannot accept returns or exchanges for products that have been used or have your name engraved even within one week of purchase, unless it is due to a defect on our part.

• Delivery date of the product: In the case of standard delivery (if no delivery date and time is specified, the product will be delivered normally), the product will be shipped within 3 business days after payment is confirmed by the customer. Please contact us for overseas shipping. *Please note that the delivery date may change slightly due to unavoidable circumstances such as bad weather or traffic conditions, unexpected troubles, or delivery congestion.
• In the case of a return due to the customer's convenience If the return is due to the customer's convenience, please contact us by email or phone within one week after receiving the product. In the case of return, shipping costs will be borne by the customer.
• Regarding order cancellations, we will only accept cancellations if the product has not been shipped. Please note that cancellations made after shipping will be treated as returned goods. However, please note that items that have a customer's name engraved on them cannot be canceled even before they are shipped.

Article 6 - Reservation and reservation of products

Please note that we cannot accept reservations or hold items.

Article 7 Disclaimer regarding products

• We strive to be as accurate as possible in product descriptions and descriptions, but does not guarantee accuracy, completeness, or up-to-dateness. If there is a description that differs from the current status, the current status will take precedence.
• Due to the nature of the products we handle, each item is hand-finished by a craftsman. Therefore, please be aware that there may be slight differences in color and pattern between the photos shown in the introduction and the actual product you receive.
• Please handle products with care. We are not responsible for any injuries or troubles that may occur after unpacking.

Article 8 - Intellectual property rights

All copyrighted works, portraits, marks, and other information on this site are owned by our company or their providers, and have intellectual property rights such as copyrights, usage rights, and other rights.

Copying of this site by downloading, printing, or other methods is limited to personal or domestic use. Please refrain from diverting (copying, uploading, posting, quoting, etc.) the information and programs on this site to other websites or printed materials.

Please refrain from using the content posted on this site without permission beyond the scope permitted by copyright law.

Article 9 - Prohibited matters

Our company prohibits customers from engaging in any of the following acts when using this service.

• Conveying false information when providing information to this site
• Interfering with or obstructing the smooth operation of this website.
• Acting in a manner that violates public order and morals or good faith.
• Engage in any other acts that our company deems inappropriate or inappropriate.

Article 10 - Suspension, cancellation, and termination of this service

We may suspend all or part of our services for various reasons, and we shall not be liable for any damage caused to the customer or any third party as a result. However, this does not apply if the we were intentionally or grossly negligent, resulting in damage.

• When performing regular or emergency maintenance and inspection of the system for providing this service.
• If the operation of this service becomes impossible due to an emergency situation such as a fire, power outage, or natural disaster.
• If the operation of this service becomes impossible due to war, civil war, riot, disturbance, labor dispute, etc.
• If this service cannot be provided due to measures based on laws and regulations, etc.
• In other cases where we deem it unavoidable.

Article 11 - Links

If you would like to link this site elsewhere, please let us know by email. Linking without permission from our company is prohibited.

Article 12

Governing Law and Agreed Jurisdiction Court All matters including disputes regarding this site shall be governed by Japanese law, and the Tokyo District Court shall have exclusive jurisdiction of the first instance for any disputes related to the use of this site.